A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
By its our admission, the new unit, called Alternative Channels, is looking to iron out past inadequacies with customer satisfaction levels by developing alternative routes to market, such as focusing on the internet through its bt.com website and...
The hard part is measuring customer satisfaction. Interviews with 170 senior executives in charge of the facilities - broadly referred to now as contact centres given the integration of voice calls, the web and email - shows 70 per cent consider...
More troubling is what this means for the individuals who submit complaints to SpamCop with the expectation that SpamCop will not reveal their email addresses to the people they are accusing of spamming," said Anne Mitchell, CEO of the think tank...
Most IT departments I encounter say "customer satisfaction" is among their key goals. Satisfaction comes from experience, not technology. My observation is that customer satisfaction is generally one of those goals that misleads people on both...
Computer manufacturer Dell is to focus on customer satisfaction, which it said on Wednesday is something it "had not done perfectly in the past". Anderson said: "We made a decision six to 12 months ago because we weren't pleased with our internal...
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