Intelligent software agents will turn online commerce into a boom and bust economy, according to research from IBM. Watson Research Centre, said that intelligent agents were programmed by consumers to search for products on the Internet by price...
Now, for example, two-way Web-based collaboration is possible between the agent in the call centre and the
customer. The customer can initiate contact via a "call me" button on a Web site and when the agent responds, they can take control of the...
Leading computer scientists agreed at 'Digital World Communities' - an event hosted by the Engineering and Physical Sciences Research Council (EPSRC), that the way forward must be led by user needs. He endorsed the popular opinion voiced at the...
UK bank the Prudential has taken a stake in intelligent agent technology firm Lost Wax in a move aimed at changing the way it does business. The Prudential said it wants to use the company's agent technology to help customers by performing time...
This is made infinitely easier for the aggressor if they can subvert an organisation by working on the inside as an employee, sub-contractor or outsourcing agent. In my past I have been responsible for setting up internal units for the express...
Last year they had Buena Vista Social Club playing. Boerries' presentation is a veritable masterclass in Steve Jobs-isms. The press room is a hive of manic, mobile working activity as hacks bristle with all sorts of mobile hardware - a vision of...