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Customer Support Services White Papers

Just Say No: Customers Ditch Traditional Software for Web Services

Overview Internet business service providers (IBSPs) develop their software as hosted, Web-delivered services from the ground up. Most began as startups, competing against both established independent software vendors (ISVs) that sell licensed software for in-house deployment and “traditional” application service providers (ASPs) that deliver ISV software in a hosted, subscription model.

When we began tracking IBSPs in 1999, they represented a revolutionary way of developing and delivering line-of-business solutions to customers. Shunning the notion of delivering retrofi tted packaged software over the Internet, IBSPs set out to create a new generation of solutions designed expressly as Internet-hosted services.

Further White Paper Details
Publisher	Salesforce.com	File Format	PDF, requires Acrobat Rdr 5
Date Published	December 2001	Downloads	43
Format	White Papers
Topics	Customer Support Services, ISPs, Web Services

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