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Quality of Service White Papers

Service Level Agreements - Sample Agreements, Reports, and Checklists

Overview The following Service Level Agreement (SLA) is between the Order Processing Department, referred to as the client and the Information Technology Department (IT). A SLA summary report will be distributed on the 15th workday of each month. A sample of this report is attached.

Ultimately the goal is to deliver 100% availability. This SLA is another step in the effort to achieve that objective. It is Information Technology's intention to continuously apply ABC Company quality standards to improve client service in all areas whenever possible.

Further White Paper Details
Publisher	RL Information Consulting LLC	File Format	WORD
Date Published	January 2002	Downloads	8274
Format	White Papers
Topics	Quality of Service, Policy Document Management

Did you find this white paper useful? 3 out of 6 users found this white paper useful

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Channel:
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Channel:
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Tags:
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Publisher:
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