Jupiter calculates that online retailers are losing out on E7.5bn (£4.6bn) by failing to convert these internet browsers into internet shoppers. But no doubt there are others like him wondering why ebookers weren't worrying about CRM last February...
In reality we don't care if they want to sort out their finances online, or book a holiday, or buy the latest CD from Amazon. We never saw the member of staff again as she had been in the UK on a working holiday visa and had gone back home, but it...
RightNow has accounts spanning sectors including retail, public sector, media and travel - the latter used on the websites of well-known names such as British Airways, Opodo and Holiday Autos. In an interview with silicon.com, CEO Greg Gianforte...
There are still many very large operations, although there have been some high-profile casualties to the offshore phenomenon. This expansion in the retail sector will be driven by the increase in telephone support required by internet shoppers.
Looking to the holiday season, online retailers should end the year on a high note with predictions it will be a record-breaking Christmas in terms of presents bought online and expectations that the internet will beat the high street for...
Sterling Commerce said the findings of the survey are a warning to retailers, as they prepare for the Christmas rush. Shoppers have been "spoilt" by their experiences online and are now expecting the same services on the high street.