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Electronic Malls White Papers

Trust Issues and User Reactions to E-Services and Electronic Marketplaces

Overview Business-to-business electronic commerce (B2B e- commerce) is booming and is increasingly used by organisations worldwide to improve the effectiveness and efficiency of their supply chain. Electronic marketplaces (e-markets) are the latest development in B2B e-commerce. The vision is to develop e-markets in which all stages of the procurement process - information, negotiation, settlement and after-sale - are automated and services can be dynamically composed. Despite great potential for supply chain optimisation, there are drawbacks relating to human acceptance of, and trust in, these new Internet-based technologies. These arise from the delegation of the end-to-end procurement task to software agents.

Further White Paper Details
Publisher	HP Labs	File Format	PDF, requires Acrobat Rdr 5
Date Published	February 2001	Downloads	19
Format	White Papers
Topics	Electronic Malls, Web Services

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