You are here: silicon.com > Resources > White Papers > Enterprise Applications > CRM

CRM White Papers

What Time Is It? It's CRM Time!

Overview What is all this hype about CRM? Who really needs it? Well, the hype stems from the promises of greater customer tracking and loyalty which are offered by many CRM products and it might just be that you need it the most. The CRM phenomenon is spreading across multiple industries and is being employed by companies, large to small, all around the world. But there are still skeptics, and that’s understandable seeing as many CRM companies have been selling promises without delivering the goods.

Further White Paper Details
Publisher	CRMInformation.com	File Format	PDF
Date Published	October 2006	Downloads	1
Format	White Papers
Topics	CRM

Did you find this white paper useful? 2 out of 4 users found this white paper useful

Sage 1000 - Breakdown The Barriers To Business

Publisher:
Sage

Sage 1000 - Business On The Move

Publisher:
Sage

Sage 1000 Assembling The Jigsaw - Realising the value of data

Publisher:
Sage

Sage 1000 Making IT Happen - Implementing front and back office integration

Publisher:
Sage

The Markets in Financial Instruments Directive (MiFID) - Implications for UK Financial Services Companies

Publisher:
Touchstone

CRM investments failing to foster customer loyalty

Poor customer service remains the main reason consumers desert a product or service despite the vast amounts of money invested by businesses on customer relationship management (CRM) technologies in recent years, according to new research.

Channel:
Applications
Tags:
crm

Minority Report: Apple versus the free press

And in some ways, the ongoing lawsuits will be formative in shaping the next evolutionary stage for the blog phenomenon. And no matter how unpalatable and misguided the legal action may be for Mac fans, any sort of defection or shift of loyalty...

Channel:
Desktops
Tags:
lawsuits,
mac,
apple

SAP to declare CRM war on Siebel

The new version of the software - designed to streamline corporate sales, marketing and customer service activities - will feature new components tailored to specific industries, such as automobiles, computers and electronics, and consumer goods...

Channel:
Comment & Analysis
Tags:
sap,
siebel,
crm

Siebel sues Salesforce over former exec

Siebel also alleges that Queener, who left Siebel on 9 July, helped Salesforce recruit other Siebel executives while still employed by Siebel. Queener has breached his obligations under the Proprietary Information Agreement by, among other things...

Channel:
Applications

Q&A: Peter Yip, CEO of CDC Software

CDC Corporation also owns the news and information website China.com.silicon.com recently caught up with Yip to discuss doing business in China, giving away games for free, future acquisitions and more.silicon.com: Do you think there's a branding...

Supply chains go on-demand

Also, a well managed supply chain can ensure goods are transported efficiently, minimising the environmental impact, which is an increasing concern for both governments and consumers. When and where do I collect the goods?

Featured White Papers

IDC reports on Novell's Secure Desktop Solution: A Modern-Day Marriage of Business Benefit and Risk Reduction

This IDC whitepaper examines how companies are turning to integrated security solutions, such as Novell Secure Desktop Solution, to deal with the vulnerability of mobile assets and implement a comprehensive security strategy.

Publisher:
Novell

Green IT: Reducing your Carbon Footprint with Citrix

Going green has become an imperative, not an option, for companies facing the new reality of balancing business objectives with dwindling environmental resources. Read on to learn how Citrix products can help bring environmental and organizational objectives into alignment by alleviating the energy impact of equipment needed to serve both the datacenter and the desktop.

Publisher:
Citrix Systems

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise. This IDC white paper examines identity and security management (ISM) solutions and how these integrated offerings can play a key role in enforcing security compliance.

Publisher:
Novell

Also on silicon.com

Site Navigation:

CRM White Papers

What Time Is It? It's CRM Time!

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific