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Infrastructure Management White Papers

Policy Based IT Service Management

Overview An approach to ITSM implementation including Requirements Definition processes and IT Service Management processes that encompass ITIL Service Support and Service Delivery best practices.

Although managing the technology itself is a necessary component of most ITSM solutions, it is not the primary focus. Instead ITSM addresses the need to align the delivery of IT services closely with the needs of the business. This transformation of the traditional Business - IT paradigm is characterized in several or all of the following attributes.

Further White Paper Details
Publisher	RL Information Consulting LLC	File Format	WORD
Date Published	January 2001	Downloads	5
Format	White Papers
Topics	Infrastructure Management

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