Supply Chain Management White Papers
The Future of IT Services
Overview E-businesses must interact with or "touch" their customers more effectively than in traditional businesses. This interaction must be more efficient, providing the customer with a clear view of each transaction, often in real-time and without human intervention. Delivering this level of service and responsiveness requires an e-business to manage the entire commerce chain. This chain is comprised of the traditional enterprise transaction processing functions, supply chain management (SCM) functions, logistics management, and the customer-facing functions, typically referred to as customer relationship management (CRM). In a successful e-business, all of these areas are seamlessly integrated to provide the organization with the ability to quickly and efficiently sell, manufacture, and deliver products or services.
| Publisher | Tanning | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | April 2000 | Downloads | 1 |
| Format | White Papers | ||
| Topics | |||
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