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Key Ingredients of the IT Service Desk

Overview This insightful Gartner Consulting white paper investigates the characteristics and key elements required to operate and effective and efficient service and support center. "Key Ingredients of the IT Service Desk" analyzes how you can transform your organization into a top-flight service and support model that has a direct impact on the bottom line.
Learn how HEAT® Service & Support? addresses the future implications of the service and support elements of your business and how you can prepare for the changes and customer expectations that lie ahead.

Further White Paper Details
Publisher	Gartner	File Format	PDF, requires Acrobat Rdr 5
Date Published	September 2001	Downloads	37
Format	White Papers
Topics	Help Desk, Call Center - Contact

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