Call Center - Contact White Papers
Call Center Software: Customer Service, Legendary Journeys, and Fairy Tale Endings
Overview All too often, callers into a corporate call-center experience their own, personalized Odyssey. Their journey starts with a seemingly simple destination (perhaps a routine question about a product warranty) but before long they too are on a seemingly endless, journey on the seas of telephone queues. They are buffeted by voice-response-units and call-flow setups that land them on a series of uncharted islands of confusion. Even when, weary callers arrive at their ultimate destination, they too are often met by a final rude surprise: the agent they reach, usually not the person most skilled to meet their needs, often must re- key all of their information to answer even the simplest of questions.
| Publisher | CIOview Corporation | File Format | HTML & PDF |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 16 |
| Format | White Papers | ||
| Topics | |||
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