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Customer Support Services White Papers

Valeo: Intelligent Queue Management through Inbound Targeting Technology

Overview With the availability of many customer contact channels, companies must respond faster to customers' needs and react with a more targeted message to each individual. Valeo addresses the limitations of skill-based routing, rules-based criteria and traditional first-in-first-out queuing. Using proprietary and customized behavioral models, Valeo enables businesses to better understand each customer, and it predicts this behavior prior to making routing or queuing decisions. Thus, the most profitable and important inquiries are prioritized and answered first.

Further White Paper Details
Publisher	Austin Logistics	File Format	PDF, requires Acrobat Rdr 5
Date Published	June 2000	Downloads	14
Format	White Papers
Topics	Customer Support Services, Call Center - Contact

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