Electronics firm, Philips, has launched a small business edition of its Pure Request speech-enabled call routing system. The system greets the caller, looks up the extension of the person or department the caller requires, and transfers the call.
For an explanation of how Paid Placement works - the alternative to Paid Inclusion, see http://www.silicon.com/a55181 Inktomi, for example, last year started Index Connect, which lets small and medium-sized sites pay a flat, annual fee to have...
In practice, the former involves finding a method of utilising traditional SDH infrastructure to transport IP using time-honoured protocols such as ATM and Frame Relay. The service provider uses Ethernet to transport IP traffic over optical...
From a customer service standpoint, VoIP reduces cost and enables greater leveraging of self-service applications. In the UK, one of the most high profile instances of IP deployment has come from BT, which upgraded its legacy infrastructure in...
But, he said, there needs to be a combined inter-departmental effort to plan for when disaster strikes. Also speaking at the SunGard-sponsored roundtable, Richard Nichols, associate director at IT executive club CIO Connect, said there's a default...
HD video and spatial audio developed direct with Cisco is transforming how employees worldwide connect with each other. She adds: "Bandwidth, efficiencies of routing content, and caching are key parts of content distribution.