White Papers

It's the Expectations, Stupid

• Tags:
• analysts,
• skills,
• relationship,
• relationships

Overview There are many reasons why it has been hard to analyse and model the requirements for information systems. The first is that many of the analysis techniques that are suitable for modelling information system behaviour are complex and confusing for business and other clients. Put simply, very few administrative people in a branch office of a bank think in terms of objects, types, normalised relationships and scripts. Second, many business people are too busy to spend the time required by systems analysts for detailed system specification. Third, many systems analysts are too solution-focussed and lack the appropriate interpersonal and communication skills required to build an open relationship with the key business people. Most importantly, as we will argue in this paper, we have been asking the WRONG question with the WRONG attitude.

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