VoIP - IP Telephony White Papers
How Can a Network Telephony System Enhance My Business?
Overview Advanced networked telephony communication systems offer small businesses the high-powered, function-rich call-center capabilities once available only to the largest, most sophisticated corporations. Advanced solutions offer sophisticated call routing options such as hunt groups – a necessity for any growing business wanting to implement a small call center. By deploying hunt groups, you can provide coverage for important calls by routing them to a predefined group of extensions until an available person picks up. In addition to the many advanced telephony features you expect for your business, networked telephony systems feature built-in computer/telephony integration (CTI) services that enable sales or service departments to respond rapidly to customers and business opportunities by allowing their phones and computers to "talk" to each other. Employees even can dial customers and vendors directly from their contact manager applications.
| Publisher | 3Com | File Format | HTML |
|---|---|---|---|
| Date Published | November 2003 | Downloads | 2 |
| Format | White Papers | ||
| Topics | |||
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