Quality of Service White Papers
ASP Service-level Agreements
Overview Although most analysts predict that it is only a matter of time before the application service provider (ASP) model becomes the method of choice for obtaining many types of business functionality, it has not yet attracted IT buyers to the extent it has captured the interest of the vendor community. There are a variety of reasons for the slow uptake, but the perceived newness of the model, fear of loss of control, and the potential for poor service are three commonly cited reasons for proceeding with caution. Each of these factors can be exacerbated or alleviated by an ASP's approach to service-level agreements (SLAs).
| Publisher | Clarity Consulting | File Format | HTML |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 15 |
| Format | White Papers | ||
| Topics | |||
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