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It’s Not Just the ATMs: Technology, Firm Strategies, Jobs, and Earnings in Retail Banking

Overview In this paper, we discuss changes in a subset of key jobs, and their associated earnings, in the retail banking industry. To what extent did technology drive the workplace restructuring in our case study banks? Did the implementation of new technology result in similar changes in job titles, job content, and earnings in the two banks? Or were there significant differences in how technology was implemented, and therefore in the effects on worker outcomes? Finally, did managerial strategies also have an independent effect on the redistribution of skill requirements, responsibilities, and earnings within the organization?

Further White Paper Details
Publisher	University of Pennsylvania	File Format	PDF, requires Acrobat Rdr 5
Date Published	June 2000	Downloads	90
Format	White Papers
Topics	Online Banking

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