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Maximizing Call Center Productivity through Call-Targeting Technology

Overview Call-targeting can be defined as the process of identifying the best people to call and best time to call them. At one end of the scale, this process may simply represent the judgment of each operational manager to select the most valuable types of individuals to call, as well as the most appropriate time of day to place each call. On the other end of the scale, it involves a more scientific process of translating large amounts of available call center data into meaningful information that can be used to drive decisions of who and when to call each individual.

Further White Paper Details
Publisher	Austin Logistics	File Format	PDF, requires Acrobat Rdr 5
Date Published	August 2003	Downloads	4
Format	White Papers
Topics	Call Center - Contact

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