A European survey, commissioned by PeopleSoft, revealed a gap between those who have implemented CRM and those who have not, with 90 per cent of the respondents who have CRM systems in place saying they now respond faster to customer needs.
Repository The ongoing process of identifying and creating new value with individual customers over the lifetime of a relationship in a bid to prolong the relationship with each customer, using marketing strategies based on segmenting the customer...
Rather than promoting it as just another application in its portfolio - comprising Word, Excel et cetera - the company will try to move it up the food chain and treat it as a platform in its own right.
The guidance we are giving in general is to treat the critical ones first. Our challenge is trying to guess what the criminals are going to attack," said Stephen Toulouse, security program manager for Microsoft's security response team.
IT exists to automate some business activities and to better enable others - for example, building on the work of the telcos to provide a data communications network that spans the globe. It is also correct that much business activity is...
The system - implemented by LogicaCMG - has been introduced in response to a government directive that calls on all NHS trusts to, by the end of March next year, treat 80 to 90 per cent of patients within 18 weeks of referral, and then all...
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