For example, IVR (interactive voice response) systems from Vocalis and others can be a user turn-off if they aren't structured properly, and some noisy or multi-lingual environments don't suit phone-based speech recognition technology.
As with speech recognition, voice authentication is an emerging field with many competing technological approaches. Speech input and output to IT systems has passed the credibility threshold. The call centre automation market is leading the take-up...
Mobile operators are missing a trick by focusing their efforts on data - there's plenty more cash to be rung out from traditional voice minutes at the expense of fixed-line telephony, according to a new report.
The company recently launched a toolbar and a free email service, while speculation is rife that an IM client and browser are on their way too. This would be an obvious development for the world's leading search engine.
The thinking would go as follows: the eBay acquisition will deflect Skype from a straight voice communication and telephony play. In Jupiter's Analyst Weblogs, he wrote: "Telecom firms may breathe a sigh of relief that this deal is final...
The research focuses on the development of a 'natural language processing technology' which will enable people to ask the system questions in their own language via voice, text or email and receive answers back by text or email.