JetFax has launched a Web site offering free Internet-fax services to users. After registering at www.efax.com, users receive a fax number that can route faxes to their email account. The cost of the service will be met by advertising in the form...
Equisys has unveiled a product developed with Cardiff Software that allows computers to automatically read and input data received in fax form. Users will also be able to fax information directly from a database, and directly from the desktop.
The inventor of the fax machine, Rudolfh Hell, has died at the grand old age of 100 years. Although the German's most famous invention was the fax, he can also be credited with achieving a number of other technological feats.
Dee Roche of Transversal said that despite call centres trying to move away from their "sweatshop image", there was little year-on-year improvement in attitudes. While standards may not be improving due to ever-increasing cost pressures - handling...
However, improving customer service was an equally important driver. Ashford Borough Council has awarded a far-reaching contract to Mitel for IP telephones and associated software to handle interactions with members of the public.
That's not to say the image of the IT boss as a commercially naive, sandal-wearing nerd doesn't still exist in many boardrooms but there are signs the old joke of CIO standing for 'career is over' is slowly disappearing.
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