Customer Support Services White Papers
Text Retrieval Resolution Technology
Overview The ultimate goal of any help desk or customer service application is to provide the most accurate information to callers as quickly as possible. To achieve this result, an application must be able to do the following three things, identify descriptive traits from the call you are currently working on. Search related sources of information (such as call history and on-line documentation) quickly and efficiently. Present you with a list of the most likely potential solutions. Applix Enterprise, a suite of customer interaction software products designed for both internal user support and external customer service, addresses these three core components through its text-based resolution technology. This scalable technology is seamlessly integrated with the call logging and tracking process so that service and support personnel can access potential solutions from a multitude of sources with just a single click of the mouse.
| Publisher | Applix, Inc. | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 2 |
| Format | White Papers | ||
| Topics | |||
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