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Intranet White Papers

Intranet-Based Resolution Technology

Overview Empower your support staff with the ability to solve problems quickly with Applix iHelpDesk, a windows and Web-centric incident management application for internal information technology (IT) support groups. iHelpDesk integrates asset management, network management and caller training, giving your support team the tools to access the most likely solutions to every problem. With its unique QuikSolve resolution technology, iHelpDesk enables your staff to spend less time analyzing technical issues and more time concentrating on critical business issues. iHelpDesk features automated notifications, escalations, load balancing and on-demand graphic and text-based reporting, allowing your users to be more productive.

Further White Paper Details
Publisher	Applix, Inc.	File Format	PDF, requires Acrobat Rdr 5
Date Published	August 2003	Downloads	6
Format	White Papers
Topics	Intranet

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