We're not just talking about datawarehouses. A study released this week has shown that board level understanding of customer relationship management (CRM) is vital if such projects are to have any chance of success.
Many customer relationship management (CRM) initiatives in the world's largest companies are at "serious risk of failure", according to research from the Meta Group. The report advises companies rolling-out CRM projects to "take dramatic action to...
IBM will provide Firstwave's CRM solutions to SMEs on an ASP basis in a deal announced yesterday. The offering adds to the existing ASP-enabled CRM market which has failed to meet bullish growth predictions for expansion from vendors and analysts.
Yes - we're talking three tiers of ticket here. This month, I'd like to outline some clear objectives for successful CRM implementations. Set clear CRM goals and objectives - is it being used to increase profitability or loyalty?
One of the more hyped technologies in recent years, CRM is going through some changes. Quocirca's Clive Longbottom describes his idea of a CRM system that would be a real help to the business - but it won't replace sorting out your corporate ethos.
Last year a UK healthcare equipment manufacturer armed its sales teams with a mobile CRM solution, deployed on BlackBerrys, to enable them to deal with the complexity of the NHS procurement process. BlackBerry users want customer relationship...