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Customer Support Services White Papers

Inspiring trust - Creating a secure and customer focused online travel portal

Overview At the company's inception, five years ago, the Internet was viewed in a somewhat sceptical way, and some customers were unwilling to make purchases online. Online security, especially at this time, was considered to be of primary importance to Opodo. Overcoming consumers fear of making purchases online was part of the mission of the Opodo brand, and building a strong feeling of trust and relaibility was key to the success of the portal.

Further White Paper Details
Publisher	VeriSign	File Format	PDF
Date Published	July 2006	Downloads	767
Format	White Papers
Topics	Customer Support Services, Best Practices, Security Management

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