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Case Study
CA Leverages Its Own Products to Manage Worldwide Help Desk; First-Call Resolution Up by More Than 20% and Call Volume Down by 42%

Tags: desk, serviceplus, knowledge, faced

33% found useful
04/09/08
CA

Case Study
AFPD Saves US $ 3 Million a Year With Unicenter Network and Systems Management Solution

Tags: downtime, facing, reducing, heterogeneous

67% found useful
30/11/99
CA

Case Study
African Bank Achieves 97% SLA Compliance With Its Suppliers Using CA's Unicenter ServicePlus Service Desk

Tags: desk, bank, computer associates international, serviceplus

33% found useful
30/11/99
CA

Case Study
Alcatel Significantly Boosts Service Desk Productivity and Reduces Costs With CA's Unicenter Solutions

Tags: desk, productivity, providers, service providers

50% found useful
30/11/99
CA

Case Study
AllFusion Harvest Change Manager Helps DesertDocs Manage Mountains of Mission-Critical Change

Tags: document, harvest, scenario, manager

50% found useful
30/11/99
CA

Case Study
Arcelik Achieves 98% Customer Satisfaction and Saves ?420,000 With Unicenter ServicePlus Service Desk

Tags: desk, service desk, implemented, administration

30/11/99
CA

Case Study
Armstrong Manages Complete Product Innovation Life Cycle With CA Clarity

Tags: clarity, ca clarity, implemented, aspects

30/11/99
CA

Case Study
Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

Tags: desk, service desk, origin, client

43% found useful
30/11/99
CA

Case Study
Bank of East Asia Streamlines IT Development With CA's Enterprise CCM Solution for Better Corporate Governance

Tags: manager, bank, hong kong, allfusion

67% found useful
30/11/99
CA

Case Study
Bank of Thailand Chooses CA's Desktop and Server Management Solution to Provide a Stable and Secure Technology Environment for Business Operations

Tags: asset, asset management, unicenter, institutions

29% found useful
30/11/99
CA

Case Study
CA Ensures Continuity for Euroclear's ?300 Trillion Per Year Securities Settlement Business

Tags: provider, job, settlement, job management

75% found useful
30/11/99
CA

Case Study
CA Keeps Queensland Transport's Customer Service Traveling Smoothly

Tags: transport, centers, customer service, agency

40% found useful
30/11/99
CA

Case Study
CA Partners With the Government of Punjab to Deliver Critical Services

Tags: assets, art, monitoring, implemented

30/11/99
CA

Case Study
CA Relies on Its Own Unicenter Network and Systems Management r11.1 and Unicenter Service Desk r11.2 Solutions to Ensure Service Availability Company-Wide

Tags: unicenter, network systems, ca unicenter, desk

30/11/99
CA

Case Study
CA Solutions Enable IT Staff at Mission Consolidated ISD to Accomplish More With Less

Tags: students, serves, mission, optimize

22% found useful
30/11/99
CA

Case Study
CA SupportBridge Connects EarthLink Customers to High Quality Support

Tags: technicians, care, centers, contact

50% found useful
30/11/99
CA

Case Study
CA Unifies and Simplifies Software Development With CA Clarity

Tags: ca clarity, share, manages, providers

30/11/99
CA

Case Study
CA's Enterprise-Wide Management, Storage and Security Solutions Deliver Savings and Bullet-Proof Protection for Fast-Growing Retailer

Tags: chain, administration, backup, facing

30/11/99
CA

Case Study
CA's Unicenter Network and Systems Management Ensures Online Computerization of ETTSA's State Wide Network to Facilitate High Revenue Collections

Tags: department, taxation, punjab, body

67% found useful
30/11/99
CA

Case Study
CA's Unicenter Network and Systems Management and Unicenter Management Portal Save 30% of IT Specialist Time With Remote IT Management Online Trouble Prediction Solution

Tags: interface, robust, managed, implemented

30/11/99
CA

Case Study
CA's Unicenter Service Desk Aligns Kluwer's IT Services to Business Processes

Tags: service management, standards, procedures, levels

30/11/99
CA

Case Study
Canadian Museum of Civilization Improves Visitor Experience With the Power of CA

Tags: explore, corporation, museum, civilization

67% found useful
30/11/99
CA

Case Study
Canam Software Gains More Than 30% Jump in Software Sales After ca smart Certification

Tags: gen, composer, advantage gen, application development

100% found useful
30/11/99
CA

Case Study
Columbia University Biomedical and Health Information Services (CUbhis) Uses CA SupportBridge to Help Keep Student and Faculty Computers Healthy

Tags: automation, high quality, care, class

57% found useful
30/11/99
CA

Case Study
ca smart Certification Instills Confidence in QAT's Customers

Tags: gen, advantage gen, international, associates

30/11/99
CA

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