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White Paper
Achieving a Cultural Revolution

Tags: sla, concept, culture, service delivery

33% found useful
23/07/08
ITILPeople.com

White Paper
Answering the ITIL Sceptics

Tags: service level management, availability, medium, industries

50% found useful
30/11/99
ITILPeople.com

White Paper
Configuration Management - Taking the First Steps

Tags: database management, configuration, configuration management, headcount

50% found useful
30/11/99
ITILPeople.com

White Paper
Deciding on the Right CMDB Granularity for Your MOF/ITIL Implementation

Tags: sla, configuration, configuration management, cmdb

67% found useful
30/11/99
ITILPeople.com

White Paper
How Hard Is to Create a Customised ITSM/CMDB Software Solution for Your Company?

Tags: sla, itsm, commercial, consulting

67% found useful
30/11/99
ITILPeople.com

White Paper
IT Service Management - Making It Happen

Tags: sla, service management, infrastructure library, failure

30/11/99
ITILPeople.com

White Paper
Keeping Your Service Desk Staff

Tags: sla, desk, service desk, opportunities

30/11/99
ITILPeople.com

White Paper
Recruiting for the Service Desk

Tags: customer support services, skills, desk, skill

0% found useful
30/11/99
ITILPeople.com

White Paper
The Mathematics of Service Management

Tags: sla, service management, metrics, infrastructure library

30/11/99
ITILPeople.com

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