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Pink Elephant White Papers


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White Paper
IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations

Tags: assist, automate, implementing, delivery

33% found useful
12/01/06
Pink Elephant

White Paper
ITIL, IT Governance & the Managed Service Provider (MSP)

Tags: framework, itil, controls, requirement

67% found useful
01/11/05
Pink Elephant

White Paper
ATLAS - The Rapid Deployment Tool for ITIL Implementation

Tags: knowledge and data management, projects, service management, deployment

25% found useful
24/10/05
Pink Elephant

White Paper
Tools Supporting IT Best Practices: Compatibility Considerations

Tags: strategic, enterprise resource planning, wide area networks, demands

50% found useful
01/07/05
Pink Elephant

White Paper
Top 10 Things Managers Should Know About Implementing ITIL

Tags: itil, implement, implement itil, projects

07/01/05
Pink Elephant

White Paper
ITIL Process Implementation Strategy

Tags: engineering, ensuring, framework, range

01/01/05
Pink Elephant

White Paper
ITIL Process Maturity

Tags: itil, maturity, capability maturity model, subject

86% found useful
01/11/04
Pink Elephant

White Paper
Selling ITIL: How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

Tags: roi - tco

01/09/04
Pink Elephant

White Paper
Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes

Tags: strategic planning, configuration management database, activities, configuration

43% found useful
01/12/03
Pink Elephant

White Paper
The IT Infrastructure Library: Back to the Future

Tags: itil, maturity, service level agreement, maturity model

01/06/03
Pink Elephant

White Paper
Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

Tags: sla, itil, solve, commitment

17/04/03
Pink Elephant

White Paper
The Benefits of ITIL

Tags: infrastructure management, implementing, itil, guidance

38% found useful
04/10/02
Pink Elephant

White Paper
The Benefits of ITIL White Paper

Tags: sla, itil, adopting, north america

100% found useful
04/10/02
Pink Elephant

White Paper
ITIL Process Maturity Self-Assessment & Action Plan

Tags: service level management, framework, infrastructure library, capability maturity model

29% found useful
01/09/02
Pink Elephant

White Paper
IT Best Practices: Clarity, Consistency and Credibility - The ITIL Process-Oriented Organisation
28/06/02
Pink Elephant

White Paper
IT Best Practices: Clarity, Consistency and Credibility - The ITIL Process-Oriented Organization
28/06/02
Pink Elephant

White Paper
IT Service Management Tools

Tags: service level management, service management, guidance, tool

75% found useful
21/01/02
Pink Elephant

Case Study
Insourcing Case Study

Tags: sla, implement, foreign, service desk

45% found useful
30/11/99
Pink Elephant

Case Study
Pink Elephant Insourcing Case Study

Tags: itil

30/11/99
Pink Elephant

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