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White Paper
Business Process Management: Best Practices of Coors Brewing Co., Deere & Co., and Northrop Grumman Space Technology

Tags: practices, art, cycle, competitive advantage

15/09/05
APQC

White Paper
The Total Customer Experience: Best Practices of Cisco, Lands' End, and Air Products and Chemicals

Tags: truth, customer experience, total customer experience, creating

14/09/05
APQC

White Paper
Using Communities of Practice to Drive Organizational Performance and Innovation: Best-practice Report Excerpt

Tags: knowledge, cops, methodology, sharing

14/09/05
APQC

White Paper
Applying KM Lessons to Competitive Intelligence: Creating a User-Driven Competitive Intelligence Culture

Tags: knowledge, programs, enable, intelligence

01/07/02
APQC

White Paper
Best Practices in New-Customer Service

Tags: customer support services

03/06/00
APQC

White Paper
Identifying and Transferring Internal Best Practices
03/06/00
APQC

White Paper
4 Questions That Will Help Decrease the Impact of Brain Drain

Tags: knowledge and data management, knowledge, deal, retain

30/11/99
APQC

White Paper
5 Tips for Turning Warehouse Inventory Faster

Tags: warehouse inventory management, supply chain, chain, supply

30/11/99
APQC

White Paper
Benchmarking: Leveraging Best-Practice Strategies

Tags: practices, strategic, concept, criteria

30/11/99
APQC

White Paper
Benchmarks and Best Practices in Accounting, Focus Area: General Ledger

Tags: accounting, finance, billing, book

30/11/99
APQC

White Paper
Benchmarks and Best Practices in Accounting, Focus Area: Payroll

Tags: accounting, practices, discover, story

30/11/99
APQC

White Paper
Business Process Management II: Best Practices of Boeing and UPS

Tags: infrastructure management, integrates, business process, leverage

33% found useful
30/11/99
APQC

Case Study
Business Process Management at Air Products and Chemicals Inc.

Tags: infrastructure management, efficiency, effectiveness, business process

30/11/99
APQC

White Paper
Corporate Health Promotion

Tags: employees, programs, health, promotion

30/11/99
APQC

White Paper
Decreasing the Impact of Brain Drain

Tags: performance budgeting and management, deal, knowledge, retain

0% found useful
30/11/99
APQC

White Paper
Developing Meaningful Measures: 4 Common Mistakes and 5 Design Suggestions

Tags: measurement, measures, designing, achieve

50% found useful
30/11/99
APQC

White Paper
Drive Process Improvement Using 12 Main Categories

Tags: framework, categories, human, measures

30/11/99
APQC

White Paper
Leading Practices in Planning, Budgeting, and Forecasting

Tags: practices, erp, budgets, plan

30/11/99
APQC

White Paper
Maturity: Boosting Returns on Benchmarking Investments
30/11/99
APQC

White Paper
Measuring the Performance of the Information Technology Function

Tags: resources mgmt., measures, benchmark, identify

0% found useful
30/11/99
APQC

White Paper
Measuring the Performance of the Service After Sales Function

Tags: cost control - risk mgmt., efficiency, measures, benchmark

100% found useful
30/11/99
APQC

White Paper
Measuring the Performance of the Logistics Function

Tags: sales - marketing, measures, logistics, benchmark

30/11/99
APQC

White Paper
Measuring the Performance of the Contact Center Function

Tags: customer support services, contact, productivity, efficiency

0% found useful
30/11/99
APQC

White Paper
Process Improvement Through Sarbanes-Oxley

Tags: finance, compliance, sarbanes oxley, oxley

30/11/99
APQC

White Paper
Raytheon Six Sigma: Building a Corporate Culture

Tags: knowledge, customized, knowledge management, sigma

30/11/99
APQC

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