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Title

User rating

Date added

Company

Avaya Case Study: 9-1-1 and Beyond

Tags: telephony systems - pbx

63% found useful

01/04/08

Avaya Case Study: New York Media

Tags: voip - ip telephony

53% found useful

01/04/08

Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution

Tags: customer support services

57% found useful

01/04/08

IAH Gets Ahead of the Game With Avaya MultiVantage Express

Tags: voip - ip telephony

55% found useful

01/04/08

Mangocity Leads China's Online Travel Services Industry With Avaya Solutions

Tags: customer support services

46% found useful

01/04/08

NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity

Tags: application servers

50% found useful

01/04/08

University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service

Tags: voip - ip telephony

40% found useful

01/04/08

EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction

Tags: call center - contact

47% found useful

01/03/08

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

Tags: call center - contact

64% found useful

01/03/08

MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution

Tags: communications software

53% found useful

01/03/08

Dramatically Improve your Business Communications

Tags: voip - ip telephony, nemertes

46% found useful

11/02/08

Ready to reap the benefits of Unified Communications?

Tags: voip - ip telephony, download, lippis report, lippis

57% found useful

11/02/08

Best Practices for At-Home Agents

Tags: help desk

61% found useful

01/02/08

The Emergence of a Software Centric Communications Model: Service Implications and Opportunities

Tags: voip - ip telephony

65% found useful

01/02/08

Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications

Tags: application servers

67% found useful

01/01/08

Productivity Success Factors for the Midmarket: How to gain competitive advantage using the latest conferencing and collaboration technologies

Tags: voip - ip telephony

50% found useful

01/01/08

The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect

Tags: call center - contact

64% found useful

01/01/08

VP Bank Group Launches Communications System Based on Avaya and NovaLink Solution

Tags: communications software

64% found useful

01/01/08

Avaya Case Study: Association of Accounting Technicians

Tags: voip - ip telephony

56% found useful

01/11/07

Avaya Case Study: Atento Argentina

Tags: communications software

43% found useful

01/11/07

Avaya Case Study: Sarcon Construction

Tags: voice mail

50% found useful

01/11/07

Avaya Case Study: The Trading Room Gibraltar

Tags: voip - ip telephony

55% found useful

01/11/07

Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting

Tags: call center - contact

67% found useful

01/11/07

Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment

Tags: customer support services

36% found useful

01/11/07

Essential Manager's Guide: Extraordinary Customer Service

Tags: customer support services

67% found useful

01/11/07

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