Data Management White Papers
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Knowledge and Data Management White Papers 
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Accelerating Enterprise Data Governance Part 1
In the first of this series of three white papers, Mike Ferguson of Intelligent Business Strategies defines what data governance is and then looks at the requirements that need to...
In the first of this series of three white papers, Mike Ferguson of Intelligent Business Strategies defines what data governance is and then looks at the requirements that need to...
09/05/08
Data Governance for Master Data Management and Beyond
There is growing interest on behalf of both data management professionals and senior business managers to understand the motivations, mechanics, and benefits of instituting data governance within an organization. This...
There is growing interest on behalf of both data management professionals and senior business managers to understand the motivations, mechanics, and benefits of instituting data governance within an organization. This...
09/05/08
Getting Started with Master Data Management
Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies...
Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies...
09/05/08
Five Steps to More Valuable Enterprise Data
Companies worldwide struggle with inconsistent, inaccurate or unreliable data - and often don't know how to build more useful corporate information. This white paper examines a five-step method for...
Companies worldwide struggle with inconsistent, inaccurate or unreliable data - and often don't know how to build more useful corporate information. This white paper examines a five-step method for...
12/03/08
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
09/11/09
The new information agenda:Do you have one?
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
09/11/09
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
06/11/09
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
06/11/09
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
29/10/09
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
29/10/09
Centrinet case study
Centrinet launched an innovative business service - Smartbunker - based on renewable energy and energy-efficient technology(efficient IBM BladeCenter servers and Cisco networking hardware), It's the UK's first managed data centre...
Centrinet launched an innovative business service - Smartbunker - based on renewable energy and energy-efficient technology(efficient IBM BladeCenter servers and Cisco networking hardware), It's the UK's first managed data centre...
16/09/09
IBM Virtualization Services
Virtualization is a powerful technology and can have profound effects on the datacenter; however, it should be viewed as a component of an overall IT strategy that will be able...
Virtualization is a powerful technology and can have profound effects on the datacenter; however, it should be viewed as a component of an overall IT strategy that will be able...
16/09/09
MSC Industrial Direct- customer case study
"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business...
"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business...
08/09/09
Mentor Graphics- customer case study
Mentor Graphics sought to find a way to improve the quality of its customer data and more efficiently utilize this information to better target leads. However, with a number of disparate databases in...
Mentor Graphics sought to find a way to improve the quality of its customer data and more efficiently utilize this information to better target leads. However, with a number of disparate databases in...
24/08/09
Customer Centricity, Master Data and the "360-Degree View"
When reviewing the popular literature on customer data integration and master data management, a frequently recurring business driver is the ability to establish a "360-degree view of the customer." This...
When reviewing the popular literature on customer data integration and master data management, a frequently recurring business driver is the ability to establish a "360-degree view of the customer." This...
12/08/09
IBM System x Enterprise Servers in the New Enterprise Data centre
Virtualization changes everything! Once you start to virtualize your servers and storage, you will find that you can enjoy a higher degree of server utilization and simpler, more comprehensive server management....
Virtualization changes everything! Once you start to virtualize your servers and storage, you will find that you can enjoy a higher degree of server utilization and simpler, more comprehensive server management....
01/07/09
Improving the Accuracy of Spend Analysis through Data Quality
Organisations can spend as much as 60 percent of revenue to acquire the goods and services necessary to conduct business. Procurement professionals are being asked to reduce the organisation's overall...
Organisations can spend as much as 60 percent of revenue to acquire the goods and services necessary to conduct business. Procurement professionals are being asked to reduce the organisation's overall...
30/04/09
The ROI of Data Governance: Seven Ways Your Data Governance Program Can Help Save You Money
In difficult economic climates, responsible leaders look for opportunities to contain costs. Data governance programs are well positioned to assist in these efforts. This white paper from Gwen Thomas of...
In difficult economic climates, responsible leaders look for opportunities to contain costs. Data governance programs are well positioned to assist in these efforts. This white paper from Gwen Thomas of...
30/04/09
Maximize the Business Value of Datacenters
"Combining the strengths of the quadcore Intel Xeon processor, the IBM eX4 technology, and VMware Infrastructure software, organizations can virtualize x86 servers to transform enterprise-class datacenters, making them more efficient, cost-effective,...
"Combining the strengths of the quadcore Intel Xeon processor, the IBM eX4 technology, and VMware Infrastructure software, organizations can virtualize x86 servers to transform enterprise-class datacenters, making them more efficient, cost-effective,...
27/04/09
Enabling sustainable compliance management across the organization.
From industry regualtions to data privacy laws and government mandate, meeting compliances has become a permanent citerion for doing business. This white paper discusses the growing tide of data security...
From industry regualtions to data privacy laws and government mandate, meeting compliances has become a permanent citerion for doing business. This white paper discusses the growing tide of data security...
21/01/09
Observing Data Quality Service Level Agreements
This white paper by David Loshin from Knowledge Integrity examines how to measure data quality and what to do when the data does not meet the level of acceptability. When...
This white paper by David Loshin from Knowledge Integrity examines how to measure data quality and what to do when the data does not meet the level of acceptability. When...
16/01/09
Populating a Data Quality Scorecard with Relevant Metrics
Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement...
Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement...
16/01/09
Building a Data Quality Scorecard for Operational Data Governance
" Operational data governance is the manifestation of the processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs....
" Operational data governance is the manifestation of the processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs....
09/10/08
Massively Scalable NAS - Pre-Empting Tomorrow's Data Overload with Today's Technology
HP is launching the HP StorageWorks 9100 Extreme Data Storage System that solves challenges such as extreme scability, manageability and affordability and creates new business opportunities. HP is going to...
HP is launching the HP StorageWorks 9100 Extreme Data Storage System that solves challenges such as extreme scability, manageability and affordability and creates new business opportunities. HP is going to...
10/09/08
Seeing the Big Picture: A Corporate Guide to Better Decisions through IT
Executives at small and midsize companies make critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from...
Executives at small and midsize companies make critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from...
04/12/07
