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Webcast
ITIL and Best Practices Frameworks; featuring HP and Results Positive!

Tags: infrastructure management, frameworks, decisions, discussion

16/06/08
Hewlett-Packard (HP)

Case Study
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client

Tags: service level management

01/06/08
BMC Software

Case Study
Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution

Tags: itil

50% found useful
01/06/08
BMC Software

Case Study
Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications With BMC Application Problem Resolution

Tags: itil

01/06/08
BMC Software

Webcast
Momentum Webcast: Charting Your Path on the SAM Maturity Model (Level 100)

Tags: asset management

38% found useful
17/04/08
Microsoft Tips

Case Study
Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation

Tags: asset management

36% found useful
09/04/08
CA (Computer Associates)

Case Study
Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management

Tags: service level management

44% found useful
27/03/08
CA (Computer Associates)

Case Study
BMC Remedy IT Service Management Suite Rings in Service Improvements

Tags: service level management

33% found useful
01/03/08
BMC Software

White Paper
More Effective Business Service Management with a MetaCMDB

Tags: infrastructure management, levels, service management, supports

57% found useful
15/02/08
ASG Software Solutions

Case Study
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services

Tags: service level management

57% found useful
01/02/08
CA (Computer Associates)

Case Study
West Corporation Improves Cost Control and Competitive Advantage With Optimized IT

Tags: infrastructure management

50% found useful
01/02/08
CA (Computer Associates)

Webcast
The ITIL Imperative: Accelerate from Strategy to Value in '08

Tags: cost control - risk mgmt.

45% found useful
24/01/08
Bomgar

White Paper
Business Service Management Links IT Services to Business Goals

Tags: business management

33% found useful
01/01/08
CA (Computer Associates)

Case Study
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express

Tags: help desk

50% found useful
01/01/08
BMC Software

Case Study
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management

Tags: service level management

57% found useful
01/01/08
CA (Computer Associates)

Webcast
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)

Tags: itil

50% found useful
01/12/07
Hewlett-Packard (HP)

ITIL v2 Foundation Certification Boot Camp

Tags: service level management, foundation, class, effectiveness

01/12/07
Global Knowledge Training

ITIL v3 Foundation Certification Boot Camp

Tags: service level management, san, service management, itil

01/12/07
Global Knowledge Training

White Paper
Improve visibility, control and automation with IBM Service Management

Tags: cost control - risk mgmt.

67% found useful
01/12/07
IBM

Webcast
Service Management From HP: A Holistic Solution - Driving Continual Service Improvement

Tags: infrastructure management, reduce costs, upgrades, library

40% found useful
08/11/07
Hewlett-Packard (HP)

Case Study
County of Santa Clara Improves the Quality of Social Services With Simplified IT Management

Tags: service level management

44% found useful
01/11/07
CA (Computer Associates)

Case Study
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity

Tags: service level management

33% found useful
01/11/07
CA (Computer Associates)

White Paper
ITIL: Microsoft and Open Source

Tags: linux - open source

40% found useful
26/10/07
Microsoft

Case Study
Embarq Corporation to Cut Product Development Time by 30 Percent With Improved IT Governance

Tags: methodology

58% found useful
25/10/07
CA (Computer Associates)

White Paper
HP Storage Essentials SRM Software IT Infrastructure Library (ITIL) - Based Approach to Help Achieve IT Service Management (ITSM) for Storage Infrastructure White Paper

Tags: storage management

40% found useful
01/10/07
Hewlett-Packard (HP)

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