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Title

User rating

Date added

Company

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Tags: help desk, incident, escalation, webinar

61% found useful

19/06/08

Serena Software

Leveraging Capex-Free Managed Hosting

Tags: infrastructure management, medium, adopted, commerce

50% found useful

18/06/08

ITIL and Best Practices Frameworks; featuring HP and Results Positive!

Tags: infrastructure management, frameworks, decisions, discussion

16/06/08

Hewlett-Packard (HP)

Four Key Elements of Effective Business Communication

Tags: it hr - staffing - training, perspective, communicate, differences

50% found useful

09/06/08

Global Knowledge

Software Quality Management for SOA: Enterprise quality managers take the helm

Tags: software project management, selecting, soa, program

65% found useful

06/06/08

Hewlett-Packard (HP)

HP StorageWorks EVA4400 & Microsoft

Tags: infrastructure management, presentation, reliability, gains

60% found useful

01/06/08

Hewlett-Packard (HP)

Windows Server 2008 "Starter" GPOs

Tags: it reliability

43% found useful

02/05/08

Global Knowledge

Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management

Tags: strategic planning

35% found useful

01/05/08

Serena Software

Conflict Resolution and the Project Manager

Tags: methodology

67% found useful

25/04/08

Global Knowledge

Best Practices Guide for Healthcare Providers: Case Study

Tags: infrastructure management

58% found useful

04/04/08

Best Practices Guide for State and Local Government: Case Study

Tags: infrastructure management

74% found useful

04/04/08

The Strategic Role of IT Culture in Business Performance

Tags: customer support services

38% found useful

02/04/08

Building the Virtualized Enterprise with VMware Infrastructure

Tags: network disaster recovery, virtualization, networking, paper explains

43% found useful

01/04/08

Governance: The CIO's--and the Board's--Business

Tags: legal, governance, investments, discover

67% found useful

01/04/08

Staying Ahead of the Curve: Oracle Database 11g vs. Microsoft SQL Server 2005

Tags: business management

50% found useful

01/04/08

Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability

Tags: crm software

50% found useful

01/03/08

The Instantly Responsive Enterprise: The Marriage of BPM and CEP

Tags: service level management

44% found useful

01/03/08

Is Your Anti-Spam Defense at the Top of its Game?

Tags: security management, spam, effectiveness, anti

43% found useful

12/02/08

Increase First Contact Resolution: The Key to Superior Support

Tags: help desk

50% found useful

01/02/08

Microsoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise

Tags: scalability

50% found useful

01/02/08

Making IT Invisible: NetApp Storage for Virtual Server Environments

Tags: systems integration

50% found useful

25/01/08

The ITIL Imperative: Accelerate from Strategy to Value in '08

Tags: cost control - risk mgmt.

45% found useful

24/01/08

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

Tags: help desk

40% found useful

23/01/08

Business Continuity: How quickly do you plan to bounce back?

Tags: network disaster recovery, business continuity planning, forwardview, downtime

62% found useful

14/01/08

SOA: Remixing IT for Exponential Returns

Tags: middleware, soa, forwardview, leadership

57% found useful

14/01/08

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