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White Paper
Achieving a Cultural Revolution

Tags: sla, care, service delivery, concept

23/07/08
ITILPeople.com

Case Study
24*7 Data Center Support for a Manufacturing Company

Tags: data center, resolution, achieved, disk

40% found useful
09/07/08
Wipro

Case Study
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client

Tags: service level management

01/06/08
BMC Software

Case Study
Winn-Dixie Gets Groceries to Customers Faster by Enhancing Workload Automation and Systems Monitoring

Tags: groupware - workflow

61% found useful
17/04/08
CA (Computer Associates)

White Paper
Building the Virtualized Enterprise with VMware Infrastructure

Tags: network disaster recovery, virtualization, networking, paper explains

43% found useful
01/04/08
Vmware

White Paper
The Instantly Responsive Enterprise: The Marriage of BPM and CEP

Tags: service level management

44% found useful
01/03/08
BEA Systems

White Paper
The Instantly Responsive Enterprise: The Marriage of Business Process Management and Complex Event Processing

Tags: business management

60% found useful
01/03/08
BEA Systems

Case Study
Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure

Tags: service level management

50% found useful
01/03/08
BMC Software

Case Study
GCI Improves Network Availability to Provide an Enhanced Customer Experience

Tags: voip - ip telephony

57% found useful
01/02/08
CA (Computer Associates)

Case Study
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services

Tags: service level management

57% found useful
01/02/08
CA (Computer Associates)

Case Study
SAP Support to Reduce Maintenance Cost and Increase Operational Efficiencies for a Large Global Food Retail Chain

Tags: im

50% found useful
24/01/08
MindTree Consulting

SOA: Remixing IT for Exponential Returns

Tags: middleware, soa, forwardview, leadership

57% found useful
14/01/08
IBM

Case Study
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management

Tags: service level management

57% found useful
01/01/08
CA (Computer Associates)

Case Study
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes

Tags: infrastructure management

50% found useful
01/11/07
Avaya

White Paper
Take Control of File Transfer Operations

Tags: tcp - ip

71% found useful
01/11/07
Sterling Commerce

White Paper
Learn how new technologies bring greater choice to the mid-market

Tags: middleware, montgomery research, published, strategies

55% found useful
15/10/07
IBM

White Paper
Despite the Risks, FTP Use on the Rise in the Enterprise

Tags: tcp - ip

20% found useful
07/10/07
Sterling Commerce

White Paper
Enterprise Payments Vendors: The Integration Approach to Global Payments

Tags: transaction processing

58% found useful
01/10/07
Sterling Commerce

White Paper
Sterling Commerce Managed Services for B2B Solution Overview

Tags: middleware

71% found useful
01/10/07
Sterling Commerce

Webcast
Increase Customer Retention through Proactive SLA Management

Tags: customer support services

40% found useful
27/09/07
Sterling Commerce

Case Study
Acquity Group, LLC Increases Competitive Advantage With Scalable, Reliable Data Infrastructure

Tags: infrastructure management, demand, service level agreements, enhanced

05/09/07
Oracle

Case Study
Cummins Turbo Technologies Ltd. Supports Growth, Cuts Costs With Integrated Global Order Management

Tags: customer support services, service level agreements, kingdom, plants

05/09/07
Oracle

White Paper
Deliver Service Excellence Through the Unique Advantages of IBM Service Management Solutions

Tags: service level management

67% found useful
01/09/07
IBM

White Paper
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution

Tags: sla

33% found useful
01/09/07
Compuware

White Paper
IT Service Management: Is it now too important to leave to the IT department alone?

Tags: service level management

50% found useful
01/09/07
IBM

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