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Webcast
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs

Tags: service level management

18/11/09
Cerylion

White Paper
Justifying SQL Server Management Tools in a Down Economy

Tags: infrastructure management

22/10/09
Quest Software

White Paper
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity

Tags: outsourcing

40% found useful
08/10/09
Ricoh

Case Study
infinitas Learning Increases Customer Satisfaction and Reduces Support Costs

Tags: customer support services

01/10/09
Oracle

Case Study
Qualcomm Case Study: GE Healthcare - Clinical Services

Tags: mobile - wireless communications, return, facilities, verizon wireless

67% found useful
11/09/09
Qualcomm

White Paper
Service Level Agreement in Cloud Computing

Tags: sla

05/09/09
Wright State University

White Paper
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2

Tags: infrastructure management

50% found useful
01/09/09
Dell

White Paper
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution

Tags: infrastructure management

01/09/09
KACE

White Paper
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions

Tags: video conferencing

01/09/09
Oracle

Case Study
Customer Video: Siemens

Tags: business management

70% found useful
26/08/09
IBM

White Paper
'Must Have': Defining Your IP Phone System

Tags: voip - ip telephony, core, voip, list

25% found useful
14/08/09
Cisco Systems

Webcast
Service Level Management: Mastering Concepts & Strategies

Tags: service level management, service desk, level agreements, service level management

54% found useful
11/08/09
Better Management.com

White Paper
Setting the record straight: SAN defrag is vital to storage performance.

Tags: storage management

78% found useful
03/08/09
Diskeeper

White Paper
Setting the record straight: SAN defrag is vital to storage performance

Tags: removable storage

03/08/09
Diskeeper

Webcast
Consolidate Management Software and Reduce Cost

Tags: infrastructure management

69% found useful
20/07/09
IBM

White Paper
A Technical Overview of Novell Business Service Management Solutions

Tags: service level management

17/07/09
Novell

White Paper
Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers

Tags: voice mail

01/07/09
IBM

White Paper
HR Shared Services: A Fresh Look

Tags: voice mail, human, human resources, continues

33% found useful
18/06/09
SAP

Case Study
Toronto Airport Meets ITIL Standards and Takes Support Levels, Change Management to New Heights With HEAT

Tags: monitoring systems, air, airports, toronto

74% found useful
12/06/09
FrontRange Solutions

White Paper
Honoring SLAs on Cloud Computing Services: A Control Perspective

Tags: sla

09/06/09
Aristotle University of Thessaloniki

White Paper
An Efficient Method for Service Level Agreement Assessment

Tags: sla

04/06/09
Technical University of Catalonia

White Paper
Predictive Analytics for the Claim Handling Process

Tags: data mining - analysis

50% found useful
03/06/09
SPSS

White Paper
Oracle WebLogic Suite 11g Technical

Tags: voip - ip telephony

01/06/09
Oracle

White Paper
Five Ways That Service Optimization Improves Mainframe Staff Productivity

Tags: mainframes

21/05/09
BMC Software

Webcast
What's New in BMC Service Level Management 7.5

Tags: business management

20/05/09
BMC Software

464  Results
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