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Title

User rating

Date added

Company

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Tags: help desk, incident, escalation, webinar

61% found useful

19/06/08

Serena Software

10+ common questions about SQL Server data types

Tags: help desk, data types, entry, questions

40% found useful

15/05/08

The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management

Tags: help desk

75% found useful

01/05/08

University Closes Information Gap With BMC Service Desk Express Suite

Tags: help desk

50% found useful

01/05/08

TechNet Webcast: How Microsoft IT Uses the Automated Service Agent System to Deliver a Low-Cost, High-Value Service (Level 300)

Tags: help desk

36% found useful

08/04/08

The Strategic Role of IT Culture in Business Performance

Tags: customer support services

38% found useful

02/04/08

ITIL v2 to v3 - is it worth it?

Tags: help desk, itil, suited, maturity

50% found useful

05/03/08

Best Practices for At-Home Agents

Tags: help desk

64% found useful

01/02/08

Increase First Contact Resolution: The Key to Superior Support

Tags: help desk

50% found useful

01/02/08

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

Tags: help desk

40% found useful

23/01/08

DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express

Tags: help desk

50% found useful

01/01/08

Dell Case Study: Safety-Kleen

Tags: customer support services

67% found useful

01/01/08

Remote Support has never been so easy! Try WebEx free today!

Tags: help desk

60% found useful

01/01/08

WebEx Communications

Microsoft Certified IT Professional: Enterprise Support Technician Boot Camp

Tags: help desk, windows vista, certified, computers

01/12/07

Global Knowledge Training

Microsoft Windows XP Desktop Support Boot Camp

Tags: help desk, certification, windows xp, microsoft windows

01/12/07

Global Knowledge Training

Unified Communications: Presence/Status/Mobility/Collaboration

Tags: voip - ip telephony

38% found useful

01/12/07

NEC Unified Solutions

Improving First Call Resolution

Tags: help desk, desk, self, end user

80% found useful

28/11/07

Microsoft Webcast: Managing a Global Internal Helpdesk With Outsourcing and Call-Avoidance Techniques (Level 100)

Tags: help desk

20% found useful

19/11/07

Top 10 Reasons to Automate Your IT Run Books

Tags: diagnostics and analysis, automation, resolution, book

50% found useful

01/11/07

Hewlett-Packard (HP)

Troubleshooting SQL 2005: Opening the Database Administrator's Toolbox

Tags: diagnostics and analysis, troubleshooting, tracking, transaction

67% found useful

01/11/07

Global Knowledge

Nucleus Research: ROI Measurements for Remote Support

Tags: help desk, productivity, nucleus research, computers

63% found useful

10/10/07

WebEx Communications

UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support

Tags: customer support services

43% found useful

10/10/07

Profitable Strategies for Optimizing Help Desk Operations

Tags: help desk

67% found useful

01/10/07

Deloitte Outsourcing Uses mySAP CRM to Provide High-Quality Services Through Its Help Desk

Tags: help desk, mysap, crm, desk

43% found useful

28/09/07

Automation Technology Leader Uses SAP Solution Manager to Help Support 20,000 SAP Users Across 85 Systems Worldwide

Tags: help desk, sap, abb, sap solution manager

50% found useful

14/09/07

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