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White Paper
Selection Criteria for Remote Support Tools

Tags: help desk

67% found useful
23/10/09
NTRglobal

White Paper
Applying Remote Support Technology for Maximum Impact

Tags: help desk

20/10/09
Citrix Online

White Paper
9 Management Practices for Exceptional Webinars

Tags: help desk

01/10/09
Citrix Online

eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences

Tags: help desk, customized, customer satisfaction, portal

03/06/09
IBM

White Paper
Using Proactive Alerts in HP Web Jetadmin

Tags: help desk

01/06/09
Hewlett-Packard (HP)

Case Study
Informatica Trentina Enhances Asset Management in Local Government Using BMC Remedy Solution

Tags: help desk, inventory, bmc, benefit

47% found useful
29/05/09
BMC Software

White Paper
BMC Service Desk Express

Tags: help desk

30/04/09
BMC Software

Case Study
Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst

Tags: help desk

0% found useful
20/04/09
Axios Systems

Webcast
SAS Webinar Series: Applying Business Analytics--Transform your business

Tags: application servers, data quality, €, business analytics

53% found useful
01/04/09
SAS Institute

White Paper
Nucleus Research: ROI Measurements for Remote Support

Tags: help desk, nucleus, nucleus research, webex support center

59% found useful
18/03/09
WebEx Communications

Case Study
Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek

Tags: help desk, united states, cases, nation

25% found useful
03/03/09
BMC Software

Case Study
Wipro Implements ITIL and Improves Efficiencies With Remedy

Tags: help desk, ar system, corporations, remedy

44% found useful
03/03/09
BMC Software

White Paper
11 Questions Every CIO Should Ask Their IT Manager

Tags: help desk

01/03/09
Red Hat

Case Study
New HP ITSM Software Supports Business Change at South African Telecommunications Giant

Tags: database management

01/03/09
Hewlett-Packard (HP)

White Paper
Streamline Your Business with Innovative Tools

Tags: customer support services

50% found useful
06/02/09
Citrix Online

Case Study
Merck Serono International S.A. Integrates Disparate Systems and Improves Help Desk Services

Tags: accounting applications

67% found useful
01/02/09
Oracle

Security Bloopers: Five Common Mistakes

Tags: help desk

09/01/09
Cisco Systems

White Paper
Legacy Tools: Not Built for Today's Helpdesk

Tags: help desk

01/01/09
LogMeIn

White Paper
Balancing Customer Intimacy with Self-Sufficiency

Tags: help desk

38% found useful
17/12/08
Citrix Online

White Paper
The Next Wave in Help Desk Optimization

Tags: help desk

01/12/08
Motorola

White Paper
Providing Immediate ROI and Productivity Gains with NetOp Remote Control

Tags: infrastructure management

55% found useful
12/11/08
NetOp Tech

White Paper
The Virtual Support Center: Delivering Support Anytime, Anywhere

Tags: help desk

64% found useful
07/11/08
Citrix Online

White Paper
Tired of the Same Old Song? Crank Up the ROI of Your Help Desk

Tags: help desk

59% found useful
01/11/08
CDC Software

White Paper
Making ITIL and Testing Complement Each Other: Experiences From Services for a Large Swiss Bank

Tags: help desk

25% found useful
31/10/08
Infosys Technologies

White Paper
Total Support: Achieving sustainable business growth with a remote support solution

Tags: help desk

43% found useful
30/10/08
NTRglobal

280  Results
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