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TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Tags: customer support services, customer relationship management, guide, resource guide

18/07/08
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Tags: call center - contact, guide, resource guide, survey

18/07/08
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Tags: customer support services, papers, pack, sponsor

18/07/08
Inside CRM

Webcast
July 10th: Just MASH Marketing: The Customer Reference Mashup

Tags: customer support services, reference, serena, mashup

44% found useful
10/07/08
Serena Software

Webcast
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Tags: help desk, incident, escalation, webinar

61% found useful
19/06/08
Serena Software

Eight Strategies for First-rate Customer Service

Tags: customer support services, trouble, retain, face

50% found useful
10/06/08
Cisco Systems

Webcast
Health Plan Customer Experience: From Enraged to Engaged

Tags: customer support services, customer experience, forrester, forrester research

50% found useful
12/05/08
Microsoft Tips

Webcast
Using the Six Laws of Persuasion in Negotiations

Tags: customer support services, methodology, criteria, actions

42% found useful
02/05/08
Global Knowledge

Case Study
Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing

Tags: customer support services

50% found useful
01/05/08
Oracle

Case Study
Know IT Improves Overall Service Level to Customers With Business Intelligence Solution

Tags: customer support services

48% found useful
01/05/08
Oracle

Case Study
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs

Tags: customer support services

50% found useful
01/05/08
Oracle

Case Study
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study

Tags: customer support services

47% found useful
01/05/08
Microsoft

Case Study
ProCurve Networking by HP Connects Sales Teams for Greater Efficiency

Tags: customer support services

50% found useful
01/05/08
Microsoft

Case Study
Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base

Tags: customer support services

53% found useful
01/05/08
Oracle

Case Study
University Closes Information Gap With BMC Service Desk Express Suite

Tags: help desk

50% found useful
01/05/08
BMC Software

Case Study
Web Hosting Company Easily Deploys New Server Solution on a Multiplatform Network

Tags: customer support services

58% found useful
01/05/08
Microsoft

Case Study
Russian Business Network Strengthens Customer Relationships With Management

Tags: customer support services

50% found useful
22/04/08
Microsoft

Case Study
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service

Tags: customer support services

50% found useful
21/04/08
Microsoft

Case Study
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction

Tags: customer support services

50% found useful
18/04/08
Microsoft

Case Study
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction

Tags: customer support services

57% found useful
18/04/08
Microsoft

Case Study
Power Company Optimizes Technology, Increasing Efficiency While Reducing Costs

Tags: customer support services, desktops, microsoft office, plan

60% found useful
11/04/08
Microsoft Tips

Webcast
The Big Easy Office: Earning Partner Subsidy Funding From Microsoft With Qualifying Purchases

Tags: customer support services

44% found useful
09/04/08
Microsoft Tips

Webcast
TechNet Webcast: How Microsoft IT Uses the Automated Service Agent System to Deliver a Low-Cost, High-Value Service (Level 300)

Tags: help desk

36% found useful
08/04/08
Microsoft Tips

Webcast
NCA Partner Online Series: Increase Services Revenue With the Big Easy Offer

Tags: customer support services

38% found useful
04/04/08
Microsoft Tips

Webcast
Hosting Webcast Series: IIS 7 for Hosters

Tags: customer support services

43% found useful
03/04/08
Microsoft Tips

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