IT Management White Papers
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
06/11/09
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
06/11/09
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
29/10/09
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
29/10/09
HP MPS solution for AIB
Allied Irish Bank (AIB) wanted a Managed Print Services (MPS) solution at its head office that would improve service quality, deliver cost savings and lower operational risk. One of the...
Allied Irish Bank (AIB) wanted a Managed Print Services (MPS) solution at its head office that would improve service quality, deliver cost savings and lower operational risk. One of the...
14/10/09
HP print solutions and 3M
the objective for 3M was to optimize office printing infrastructure at 3M locations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print...
the objective for 3M was to optimize office printing infrastructure at 3M locations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print...
14/10/09
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
08/09/09
DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit report
In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition...
In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition...
24/08/09
e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report
Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status;...
Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status;...
24/08/09
Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer
Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The...
Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The...
20/08/09
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
20/08/09
MessageLabs - The Dark Art of Spam
Quite simply, MessageLabs anti-spam solution provides businesses with the quality of protection they urgently need if they are to stay a step ahead of the spammers - and the increasingly...
Quite simply, MessageLabs anti-spam solution provides businesses with the quality of protection they urgently need if they are to stay a step ahead of the spammers - and the increasingly...
10/06/09
MessageLabs Intelligence : 2009 security Predictions
Having analyzed the global threat landscape for almost a decade, MessageLabs Team Skeptic™ is comprised of many world-renowned malware and spam experts who have a global view of threats across...
Having analyzed the global threat landscape for almost a decade, MessageLabs Team Skeptic™ is comprised of many world-renowned malware and spam experts who have a global view of threats across...
10/06/09
NHS EMIS - Intel? Xeon? processors Transform National Healthcare Supplier's Data CentreNHS EMIS - Intel? Xeon? processors Transform National Healthcare Supplier's Data Centre
EMIS is the UK's leading IT supplier in primary healthcare. As the market segment leader for general practice systems, it is widely acknowledged as being at the forefront of medical...
EMIS is the UK's leading IT supplier in primary healthcare. As the market segment leader for general practice systems, it is widely acknowledged as being at the forefront of medical...
22/10/08
Nottingham NHS Trust - Intel? vPro? technology Looks To The Future of IT Support
Nottingham University Hospitals NHS Trust is one of the largest in the UK with an annual budget of more than ?500 million (US $994 million). It's also one of the busiest...
Nottingham University Hospitals NHS Trust is one of the largest in the UK with an annual budget of more than ?500 million (US $994 million). It's also one of the busiest...
22/10/08
Plymouth University - Viglen Helps University Reduce Desktop Power Consumption by 40%
The University of Plymouth understands the power of IT to support learning and attracts an increasing number of students with its mixture of high quality teaching backed by leading-edge computer...
The University of Plymouth understands the power of IT to support learning and attracts an increasing number of students with its mixture of high quality teaching backed by leading-edge computer...
22/10/08
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
22/10/08
06/11/09
22/10/09
