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TechRepublic Resource Guide: How well are you meeting your customers needs?

Tags: call center - contact, guide, resource guide, survey

50% found useful

18/07/08

July 10th: Just MASH Marketing: The Customer Reference Mashup

Tags: customer support services, reference, serena, mashup

44% found useful

10/07/08

Serena Software

Eight Strategies for First-rate Customer Service

Tags: customer support services, trouble, retain, face

50% found useful

10/06/08

Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base

Tags: customer support services

53% found useful

01/05/08

Transformed Customer Service for Leading Scottish Financial Institution

Tags: voip - ip telephony

43% found useful

22/04/08

Nortel Networks

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations

Tags: call center - contact

50% found useful

14/04/08

The Strategic Role of IT Culture in Business Performance

Tags: customer support services

38% found useful

02/04/08

Avaya Case Study: 9-1-1 and Beyond

Tags: telephony systems - pbx

43% found useful

01/04/08

Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution

Tags: customer support services

50% found useful

01/04/08

IAH Gets Ahead of the Game With Avaya MultiVantage Express

Tags: voip - ip telephony

50% found useful

01/04/08

Mangocity Leads China's Online Travel Services Industry With Avaya Solutions

Tags: customer support services

50% found useful

01/04/08

Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study

Tags: customer support services

64% found useful

01/04/08

NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity

Tags: application servers

50% found useful

01/04/08

eBucks Brings Contact Center In-House and Dramatically Improves Customer Service

Tags: customer support services

45% found useful

01/04/08

EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction

Tags: call center - contact

40% found useful

01/03/08

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

Tags: call center - contact

83% found useful

01/03/08

MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution

Tags: communications software

50% found useful

01/03/08

Find out how to "Wow" the customer while managing costs

Tags: customer support services, bank, financial institutions, harder

47% found useful

20/02/08

Tour Operator Transforms Customer Contact Through Contact Centre Solution

Tags: voice - data integration

60% found useful

12/02/08

Nortel Networks

Best Practices for At-Home Agents

Tags: help desk

64% found useful

01/02/08

Increase First Contact Resolution: The Key to Superior Support

Tags: help desk

50% found useful

01/02/08

Call-Center Comparison Guide

Tags: voip - ip telephony, vendors, voip, addresses

50% found useful

10/01/08

Capodarco Cooperative Improves Service With Leading-Edge Business Intelligence Solution

Tags: call center - contact

60% found useful

01/01/08

Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications

Tags: application servers

50% found useful

01/01/08

Epsom and Ewell Boosts Call Center Efficiency by 20% and Cuts Costs With Citizen-Centric Service Innovation

Tags: call center - contact

42% found useful

01/01/08

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