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White Paper
Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful...

Tags: ethernet

67% found useful
16/11/09

White Paper
Shared Services: The Practicalities of Local Council Cost Reduction
Local government in the UK has been undergoing modernisation initiatives centred on IT. Substantial investments have been made in digitising the way that local government delivers public services, managesoperations and...

Tags: ethernet, modernisation, local government, efficiencies

42% found useful
17/09/09

White Paper
100% found useful
14/09/09



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