White Papers, Research, Case Studies, Reports and Webcasts
Welcome to silicon.com's White Papers section. This is an in-depth resource on all manner of technologies and how they relate to your business - from hardware and software infrastructure to the applications and approaches that can give you the edge, make use of this one-stop shop of hard information.
DownloadBest Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
Category specific White Papers
Data Management
- Data Infrastructure
- Data Tools
- Tools
Desktops, Laptops and OS
- Client System Hardware
- Components
- Desktop Client OS
- Handhelds
- Office Equipment
- Office Suites
- Peripherals
- Portable Device Client
Enterprise Applications
- CRM
- Customer Management
- Enterprise Planning
- Project Management
- Workflow Management
IT Management
- Business Functions
- IT Budgeting
- IT Infrastructure
- Project Management
- Regulatory Compliance
- Staff Training
- User Satisfaction
Networking and Communications
- LAN - WAN
- Mobile and Wireless
- Network Management
- Network Technologies
- Telecommunications
Professions and Industries
- Education
- Financial Services
- Government
- Homeland Security
- IT Professionals
- Music / Recording
- Sciences / Research
- Wholesale - Retail
Security
- Authentication - Encryption
- Intrusion - Tampering
- Security Administration
Servers and Server OS
- Server Hardware
- Server Platforms - OS
Software and Web Development
- E-commerce - E-Business
- Internet and Web
- Software Development Tools
Storage
- Management
- Storage Hardware
